Returns & Refunds Policy

RETURNS & REFUNDS

SHOP CONFIDENTLY. RETURNS MADE SIMPLE.

At GRABAURA, we want you to feel confident with every purchase. We understand that sometimes an item may not be exactly what you expected, and we're here to help make the return process as straightforward as possible.

Because our collections include products fulfilled by different distribution partners, return eligibility and timeframes may vary by product.

RETURN WINDOWS

Designer Handbags & Fashion Accessories — 14 Days

Eligible products fulfilled through BrandsGateway have a 14-day return window.

To request a return, please contact GRABAURA within 14 days of receiving your order.

Returned items should be in their original condition, unused, and accompanied by all original packaging, tags, accessories, and included materials.

Beauty Essentials & Other Products — 30 Days

Eligible products fulfilled through CJdropshipping have a 30-day return window.

To request a return, please contact GRABAURA within 30 days of receiving your order.

Products should be returned in their original condition, with included accessories and packaging, subject to applicable product-specific requirements.

HOW TO REQUEST A RETURN

To start a return:

  1. Visit our Contact Us page.

  2. Provide your order number and the item you would like to return.

  3. Briefly explain the reason for your request.

  4. Include photographs if the product arrived damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions, including the appropriate return address when applicable.

Please do not send products back without receiving return instructions.

RETURN ELIGIBILITY

To qualify for a standard return, products generally must:

  • Be within the applicable return window.

  • Be in their original condition.

  • Include original tags, packaging, and accessories where applicable.

  • Meet any product-specific return requirements disclosed at purchase.

Some products may have additional restrictions due to their condition, category, or applicable hygiene requirements. Any such restrictions will be subject to applicable consumer protection laws.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the problem, and clear photographs when available.

We will review the issue and work toward an appropriate resolution, which may include a replacement, refund, or another remedy consistent with applicable law.

REFUNDS

Once an authorized return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method unless another arrangement is required or agreed upon.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

RETURN SHIPPING COSTS

For standard returns, any applicable return shipping charges will be communicated during the return authorization process.

For damaged, defective, or incorrect products, return shipping arrangements will be handled in accordance with applicable law and the circumstances of the issue.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before fulfillment begins. Once an order has been processed or shipped, cancellation may no longer be possible.

ITEMS SHIPPED FROM DIFFERENT LOCATIONS

GRABAURA works with multiple fulfillment partners. As a result, products may have different return addresses and procedures.

Please follow the return instructions provided by our customer support team to ensure your return is directed to the correct location.

NEED ASSISTANCE?

Our customer support team is available to help with return requests, refund questions, and order concerns.

Visit our Contact Us page and include your order number for faster assistance.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Thank you for shopping with GRABAURA.

GRABAURA — GRAB YOUR AURA.