TERMS OF SERVICE

Last Updated: October 24, 2026

1. OVERVIEW

Welcome to GRABAURA.

These Terms of Service govern your access to and use of our website, https://grabaura.com, including browsing, purchasing products, and using services available through our online store.

Throughout these Terms, "GRABAURA," "we," "us," and "our" refer to the business operating GRABAURA.

By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable law.

If you do not agree with these Terms, please discontinue use of our website.

2. OUR PRODUCTS

GRABAURA is an online fashion and beauty boutique offering a selection of designer handbags, fashion accessories, jewelry, watches, beauty essentials, and related products.

We work with independent suppliers and fulfillment partners to offer our collections.

Product availability, specifications, colors, packaging, and pricing may vary.

We make reasonable efforts to present accurate product descriptions and photographs. However, colors may appear differently depending on your screen settings.

We reserve the right to update product descriptions, availability, and pricing without prior notice, subject to applicable law and existing purchase agreements.

3. PRODUCT AUTHENTICITY

Designer-branded products offered by GRABAURA are represented as authentic merchandise sourced through our fashion distribution partners.

Brand names, logos, and trademarks belong to their respective owners.

Unless expressly stated, GRABAURA is not affiliated with, endorsed by, or operated by the brands whose products appear on our website.

4. PRICING AND PAYMENTS

Product prices are displayed in the currency selected or shown on our website.

Applicable taxes, shipping charges, duties, and other fees, where required, will be disclosed during checkout or otherwise as required by law.

GRABAURA offers complimentary standard shipping on eligible orders.

We reserve the right to correct pricing or listing errors. If an error affects an order already placed, we will contact you regarding available options and any refund required by applicable law.

Payments are processed through the payment methods available at checkout.

You agree to provide accurate and complete billing and payment information when placing an order.

5. ORDERS AND ACCEPTANCE

After placing an order, you may receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted or shipped.

We may decline or cancel orders for legitimate reasons, including product unavailability, suspected fraud, or incorrect pricing.

If we cancel an order after payment has been collected, we will issue the appropriate refund.

6. SHIPPING AND DELIVERY

Shipping times vary depending on the product, fulfillment partner, and destination.

Designer handbags and selected fashion accessories generally require 24–48 hours for dispatch, followed by approximately 5–7 business days for delivery outside the European Union.

Selected beauty products and other accessories generally have estimated delivery times of 7–12 days.

Delivery estimates are not guaranteed arrival dates.

Shipping may be affected by carrier delays, weather conditions, customs processing, weekends, or public holidays.

Some orders may arrive in separate packages because products are fulfilled from different locations.

For additional information, please review our Shipping Information page.

Nothing in this section limits any delivery rights available under applicable law.

7. RETURNS AND REFUNDS

Return eligibility depends on the product and fulfillment partner.

Eligible products fulfilled through BrandsGateway generally have a 14-day return window.

Eligible products fulfilled through CJdropshipping generally have a 30-day return window.

Return conditions, procedures, and any applicable exclusions are described in our Returns & Refunds Policy.

Customers should contact GRABAURA before returning an item to obtain the appropriate instructions.

Refunds are processed in accordance with our published policy and applicable consumer protection laws.

8. ORDER CANCELLATIONS

Customers who wish to cancel or modify an order should contact GRABAURA as soon as possible.

We will attempt to accommodate requests before fulfillment begins.

Once an order has been processed or shipped, cancellation or modification may not be possible, subject to applicable legal rights.

9. CUSTOMER RESPONSIBILITIES

By using our website, you agree to:

• Provide accurate information when placing orders.

• Use the website only for lawful purposes.

• Refrain from fraudulent transactions or unauthorized payment activity.

• Avoid interfering with the security or functionality of the website.

• Respect intellectual property rights associated with our website and its content.

We may restrict access or take appropriate action in response to misuse, consistent with applicable law.

10. INTELLECTUAL PROPERTY

The GRABAURA name, original website content, original branding materials, and other materials owned by GRABAURA are protected by applicable intellectual property laws.

Third-party brand names, logos, photographs, and trademarks remain the property of their respective owners.

You may not reproduce or commercially exploit content owned by GRABAURA without permission, except where permitted by law.

11. THIRD-PARTY SERVICES

Our website operates using Shopify and may include third-party applications, payment providers, fulfillment partners, and other services.

Certain third-party services may be governed by their own terms and privacy policies.

GRABAURA is not responsible for independently operated third-party websites or services beyond the responsibilities imposed by applicable law.

12. PRIVACY AND PERSONAL INFORMATION

We respect the importance of protecting customer information.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy for information about data collection, use, sharing, and your privacy rights.

13. WARRANTIES AND LIMITATION OF LIABILITY

We aim to provide accurate information and a reliable shopping experience.

To the extent permitted by applicable law, we do not guarantee that our website will always be uninterrupted or error-free.

Any limitation or exclusion of liability applies only to the extent permitted by law.

Nothing in these Terms excludes or restricts liability, warranties, consumer guarantees, or remedies that cannot legally be excluded.

14. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in our business operations, website functionality, or legal requirements.

The updated version will be published on our website with a revised effective date.

Changes will not retroactively remove rights arising from completed purchases where prohibited by law.

15. GOVERNING LAW

These Terms are governed by the laws of the State of California, United States, subject to applicable conflict-of-law rules and any mandatory consumer protections that apply in a customer's jurisdiction.

Nothing in these Terms limits rights that customers may have under applicable local consumer protection laws.

16. CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us.

Business Name: [Legal business name operating GRABAURA]

Website: https://grabaura.com

Email: [Your active customer support email]

Business Mailing Address: [Business mailing address]

We appreciate your trust in GRABAURA and thank you for shopping with us.

GRABAURA — GRAB YOUR AURA.