Refund policy

GRABAURA — RETURN & REFUND POLICY

Last Updated: October 24, 2026

At GRABAURA, your satisfaction is important to us. We want you to shop with confidence and enjoy a transparent, convenient shopping experience.

Return eligibility, conditions, and timeframes may vary depending on the product.

The applicable return period, including the number of days allowed for returns, is clearly stated on each product page before purchase. We encourage customers to review this information before placing an order.

1. DESIGNER HANDBAGS & FASHION ACCESSORIES — 14-DAY RETURNS

Eligible designer handbags and fashion accessories may be returned within 14 days of delivery, as indicated on the applicable product page.

To qualify for a standard change-of-mind return:

  • Products must be completely unused, unworn, and in their original condition.

  • All original brand tags, labels, and security tags must remain attached, intact, and unaltered.

  • Products must show no signs of use, scratches, stains, wear, damage, or alterations.

  • All original packaging, dust bags, boxes, protective materials, and included accessories must be returned.

  • Products must not have been washed, repaired, modified, or otherwise altered.

  • Return requests must be submitted within the applicable return period.

Removing original tags or using the product may make it ineligible for a standard change-of-mind return.

All returns are subject to inspection and applicable eligibility requirements.

2. SELECTED PRODUCTS — UP TO 30-DAY RETURNS

Certain products at GRABAURA may qualify for an extended return period of up to 30 days from delivery.

The exact return period for each eligible product is specified on its individual product page.

Please note:

  • A 30-day return period does not automatically apply to every product.

  • Return eligibility and timeframes may vary by product.

  • Products must generally be unused and in their original condition for standard change-of-mind returns.

  • Original packaging, labels, and included accessories may be required.

  • Certain products may have additional return restrictions where permitted by law.

Customers should review the return period displayed on the product page before purchasing.

3. PRODUCT PAGE RETURN INFORMATION

GRABAURA is committed to providing clear return information before checkout.

Each product page identifies the applicable return period, allowing customers to understand how many days they have to request an eligible return.

Depending on the product, the stated return window may be 14 days, 30 days, or another specifically disclosed period.

The return period displayed on the product page applies to that product, subject to the stated eligibility conditions and applicable consumer protection laws.

If customers have questions about a product's return eligibility, they are encouraged to contact GRABAURA before purchasing.

4. HOW TO REQUEST A RETURN

To request a return:

  1. Contact GRABAURA through our Contact Us page or customer support email.

  2. Provide your order number and the product you wish to return.

  3. Explain the reason for your return.

  4. Include photographs when requested, particularly for damaged, defective, or incorrect products.

Our customer support team will review your request and provide appropriate return instructions.

Please do not send products back without receiving return instructions.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us promptly.

Provide your order number, a description of the issue, and photographs when available.

We will review the situation and provide an appropriate resolution, which may include a replacement, refund, or another remedy consistent with applicable law.

Standard return restrictions do not override your statutory consumer rights.

6. REFUNDS

Once an authorized return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method unless otherwise required or agreed.

Refund processing times may vary depending on your bank or payment provider.

7. RETURN SHIPPING COSTS

For standard change-of-mind returns, any applicable return shipping charges will be communicated during the return authorization process.

For damaged, defective, or incorrect items, return shipping arrangements and costs will be handled in accordance with applicable law.

8. ORDER CANCELLATIONS

If you wish to cancel or modify an order, please contact GRABAURA as soon as possible.

We will attempt to accommodate requests before fulfillment begins.

Once an order has been processed or shipped, cancellation may not be possible, subject to applicable consumer rights.

9. PRODUCT-SPECIFIC RETURN CONDITIONS

Return eligibility may differ depending on the product category and the conditions stated on its product page.

Customers should review the product-specific return period and requirements before placing an order.

Any applicable restrictions or exclusions will be disclosed before purchase, subject to applicable law.

10. CONTACT INFORMATION

For return requests, refund questions, or order assistance:

Email: jb2022@grabaura.com

Website: https://grabaura.com

Please include your order number when contacting customer support.

11. YOUR CONSUMER RIGHTS

Nothing in this policy excludes or limits any rights or remedies that cannot legally be restricted under applicable consumer protection laws.

Thank you for shopping with GRABAURA.

GRABAURA — GRAB YOUR AURA.